Careers



CID Resources, Inc. offers a team-oriented work environment and exciting career opportunities.
Employment with CID Resources, Inc. also currently affords the following benefits:
  • Health/Dental/Vision Insurance (100% Employee)
  • Paid Vacation, Holiday, and Sick day
  • Direct Deposit
  • Flexible Spending Account (FSA)
  • Workers' Compensation

* CID Resources, Inc. is an Equal employment opportunity employer.

 

 

Current opening position:

 

Position: EDI Implementation Specialist

 

DUTIES:

  • Work directly with business partners, suppliers, and 3rd party partners to conduct needs assessments to identify document management data requirements and transaction/message specifications.
  • Develop, test, and maintain EDI process flows, document and system access rights, configurations, and processing in collaboration with other information technology specialists.
  • Classify documents and other electronic content according to characteristics such as security level, function, and metadata.
  • Document technical functions and specifications for new and/or proposed content management systems.
  • Manage vendor and customer EDI/CSV relationships and integrations.
  • Keep abreast of developments in EDI standards (ANSI X12) and translations.
  • Develop ANSI X12 832, 846, 850,852, 855,856,810,997 mapping. Develop communications configurations/protocols including FTP, AS2, and VAN. Convert data from EDI to CSV with SQL server.

 

REQUIREMENTS:

  • Bachelor degree in Computer Science or related + 1 year experience as EDI coordinator or related.

 

Contact: Fax resume to Stanley Kim, Vice President of Information Technology @ 214-666-7754.

 

 

Position: Customer Service Data Entry

 

JOB DESCRIPTION:

The Customer Service Data Entry: Maintains data entry requirements by following data program techniques and procedures.

 

  1. Understand thoroughly the business process, procedures, and practices of keying orders.
  2. Communicate with CID Finance and IT Departments to ensure that Sales Orders and Sales Invoices are prepared in a complete, accurate, and timely manner.
  3. Communicate with Warehouse and Quality Control Teams on shipping and handling requirements of the Customers.
  4. Communicate with the Design and Production Departments about the design wants and needs conveyed by customers.
  5. Know well our products and understand the differentiators with our competitors’ products.

 

JOB RESPONSIBILITIES:

  • Order Entry – (70%) Customers submit sales orders (actually, their purchase orders) by email, fax, phone, and through CID’s Sales Reps. In addition, Customers use CID’s B2B sales order entry system or Diamond Data Systems’ Uniform Solution for their submission of their Purchase Orders. The Data Entry person confirms these orders and the product availability on these orders to the customers and to the associated Sales Rep.
  • Phones – (10%) Rapid response to incoming calls is critical. This includes general queries, order status, lead generation, and issue(s) resolution.
  • Marketing Support – (10%) This function includes mail-outs and shipment of marketing materials (catalogs, price lists, group brochure, etc.) to our customers. Signage (banners, toppers, posters) is the premier way for stores to promote our products in the store. Decisions as to what level customers receive marketing materials and in what quantity is a joint responsibility of the Sales Rep and the CSR and Data Entry, working closely with the Sales Executives.
  • Returns / Credits – (10%) Returns and credits are handled by the CSR and typically given to the Data Entry person to enter. The CSR makes the Sales Rep aware of the Return, and the approval, paperwork required, system input, customer notification, and tracking of the return or the issuance of a credit-only transaction is done by the CSR and Data Entry.

 

The above is intended to provide a summary of the major functions performed by a CSR on a daily basis. It is an outline based on customer requirements and does not include all internal activities.

 

Career Level Required: Experienced (Non-Manager)

Experience Required: 3-7 Years

Education Required: Not required

Job Type: Employee

Job Status: Full Time

 

Email resume to jschilb@cidresources.com or fax to (214) 666-7745