Careers



CID Resources, Inc. offers a team-oriented work environment and exciting career opportunities.
Employment with CID Resources, Inc. also currently affords the following benefits:
  • Health/Dental/Vision Insurance (100% Employee)
  • Paid Vacation, Holiday, and Sick day
  • Direct Deposit
  • Flexible Spending Account (FSA)
  • Workers' Compensation

* CID Resources, Inc. is an Equal employment opportunity employer.

 

 

Current opening position:

 

Position: Customer Service Data Entry

 

JOB DESCRIPTION:

The Customer Service Data Entry: Maintains data entry requirements by following data program techniques and procedures.

 

  1. Understand thoroughly the business process, procedures, and practices of keying orders.
  2. Communicate with CID Finance and IT Departments to ensure that Sales Orders and Sales Invoices are prepared in a complete, accurate, and timely manner.
  3. Communicate with Warehouse and Quality Control Teams on shipping and handling requirements of the Customers.
  4. Communicate with the Design and Production Departments about the design wants and needs conveyed by customers.
  5. Know well our products and understand the differentiators with our competitors’ products.

 

JOB RESPONSIBILITIES:

  • Order Entry – (70%) Customers submit sales orders (actually, their purchase orders) by email, fax, phone, and through CID’s Sales Reps. In addition, Customers use CID’s B2B sales order entry system or Diamond Data Systems’ Uniform Solution for their submission of their Purchase Orders. The Data Entry person confirms these orders and the product availability on these orders to the customers and to the associated Sales Rep.
  • Phones – (10%) Rapid response to incoming calls is critical. This includes general queries, order status, lead generation, and issue(s) resolution.
  • Marketing Support – (10%) This function includes mail-outs and shipment of marketing materials (catalogs, price lists, group brochure, etc.) to our customers. Signage (banners, toppers, posters) is the premier way for stores to promote our products in the store. Decisions as to what level customers receive marketing materials and in what quantity is a joint responsibility of the Sales Rep and the CSR and Data Entry, working closely with the Sales Executives.
  • Returns / Credits – (10%) Returns and credits are handled by the CSR and typically given to the Data Entry person to enter. The CSR makes the Sales Rep aware of the Return, and the approval, paperwork required, system input, customer notification, and tracking of the return or the issuance of a credit-only transaction is done by the CSR and Data Entry.

 

The above is intended to provide a summary of the major functions performed by a CSR on a daily basis. It is an outline based on customer requirements and does not include all internal activities.

 

Career Level Required: Experienced (Non-Manager)

Experience Required: 3-7 Years

Education Required: Not required

Job Type: Employee

Job Status: Full Time

 

Email resume to jschilb@cidresources.com or fax to (214) 666-7745

 

 

 

Position: Staff Accountant

 

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Prepare accounting related entries to numerous registers, journals and logs.
  • Maintain detailed reconciliations of GL accounts and provide detailed analyses and explanations of all transactions.
  • Process Accounts Payable paperwork at completion of the check run.
  • Ensure accuracy and timeliness of AP Invoices creation, review, entry and filing.
  • Support Accounts Receivable activities, Cash Receipts, Credits and Balance reconciliations, etc.
  • Follow our company’s established accounting processes.
  • Assist Controller with payroll system and payroll related items.
  • Assist the CFO and Controller of certain responsibilities that will allow them to spend a greater portion of their time on Financial Statement preparation and Expenses analysis, Budget and Variance issues, and Forecasting.
  • Perform such other accounting, financial, or administrative tasks as may be required from time to time, quite often on short notice.
  • Prepare supporting documentation requested by external auditors.

 

SKILLS AND ABILITIES:

  • Must be detail oriented by nature and highly skilled in dealing with financial and numeric data.
  • Must be highly skilled in use of Excel Spreadsheets and proficient in Word.
  • Must have strong written and verbal communication skills.
  • Must have excellent work habits, including a willingness to work the hours necessary to get the job done, especially when important deadlines cause greater than normal departmental pressures.
  • Ability to manage multiple projects simultaneously with strong organizational and analytical skills.

 

REQUIREMENTS:
  • A Bachelor’s degree in accounting, or a Bachelor’s degree in business with emphasis in accounting, is required.
  • A minimum of 2 years’ experience in accounting is required.

 

Email resume to jschilb@cidresources.com or fax to (214) 666-7745

 

 

 
Position: Desktop Support

 

JOB DESCRIBTION:

The Desktop Support Technician is the central point of contact for all IT related incidents and service request. The role of the Desktop Support Technician is to provide support to all employees, resolving support requests, as well as meeting departmental goals and objectives. The Technician will be assigned various projects and tasks to improve the service level provided to end users within the company. They will be responsible for all Inventory and equipment requests as well as record keeping and management.

 

Example of work responsibilities include:

 

  • Responding to all end user ticket requests in a timely manner.
  • Completing IT onboarding of new employees.
  • Replace printer consumables for various desktop & commercial grade printers.
  • Maintain records of all IT assets.
  • Complete various special projects in relation to the company floorplan, organization, & inventory.
  • Work directly with certain C Level Executives in a professional and efficient manner as needed.

 

We are looking for a self-motivated individual seeking to expand their knowledge and experience in the IT Industry. We offer reimbursement for certification exams and actively encourage the learning and professional development of our Desktop Support Technician. There is a high expectation for the employee to be on-time to work every day with no exceptions. As this employee serves as the first point of contact in most IT related emergencies.

 

REQUIREMENTS:

  • Full-Time Salaried Position, based in our home office in Coppell, Texas.
  • At least 1 years of entry level Helpdesk/Desktop Support or IT related Associates Degree.
  • A+ Certification preferred, but not required.

 

RESPONSIBILITIES :

  • Printer installation and support.
  • Desktop/Laptop troubleshooting & support.
  • Windows 7/10 support.
  • Microsoft Office support (2007, 2013, & 2016.)
  • Hardware & toner inventory.
  • Fonality / Polycom support.
  • Active Directory.

 

Email resume to jschilb@cidresources.com or fax to (214) 666-7745